Toronto and Nashville’s Professional Short Term Rental Managers
Kevin Makra
Founder & Head of Hospitality
Kevin is a graduate from the University of Toronto with a Bachelor of Commerce degree. He has been an entrepreneur since graduating and written several books to help job seekers in Canada. He went on to forming his own book publishing and online media company. He recognized this opportunity after helping a friend, who lives overseas, rent out his place on Airbnb.
Brad Edelson
Co-Owner & Head of Operations
Brad graduated from Michigan State University with a degree in commercial business with a specialization in tourism. He has over 10 years of management experience in operations across a wide range of organizations. His passion has always been in entrepreneurship, along with travel and tourism. As a traveler Brad has over 200 stamps in his passport and truly understands the meaning of “home away from home”.
Riham Sitotaw
Director of Reservations and Compliance Officer
Riham is enthusiastic and dedicated to giving the best guest experience. Toronto has been her home for more than 10 years but she’s originally from Ethiopia and knows the challenges of moving to a new city. Riham is warm and friendly and works very hard to make sure everyone that crosses her path has a positive and memorable experience!
Riham holds a degree in Psychology and health studies from University of Toronto. Although she’s been in the hospitality industry for the past couple of years, her background in psychology helps her understand people better and communicate easier. When Riham is not working, she enjoys running or attending Yoga and Pilate classes.
Kevin Andrade
Director of Operations
Kevin graduated from Everest College with an associates degree in Health, Fitness and Nutrition.
Spending the better part of 10 years playing competitive soccer across Canada and USA, came with off seasons of working numerous property maintenance jobs. When time came to hang up his boots, he settled into a variety of operational rolls in the Toronto area until an opportunity to reignite his passion for home repairs and working with his hands on a variety of operational projects with Host Services Group came along.
Kevin now helps oversee all operational projects, consistently ensuring the organization is running to its utmost potential and understanding that maintenance is a crucial factor in ensuring company success.
Christine Tejano
Reservations Manager
Christine has over 14 years of experience in customer service. Known for her friendly and compassionate approach, she’s dedicated to ensuring guests feel welcome and supported.
Christine has a passion for exploring new places, learning about different cultures, and trying diverse cuisines. She is always seeking new travel opportunities. Whether it’s assisting with a booking or sharing travel insights, Christine is eager to help others and make their experiences unforgettable.
Mai Fung
Reservation Pro
Mai graduated from the University of Birmingham, UK with a degree in Marketing Management and also holds a post-graduate qualification in Education. With over 12 years of experience in education, she brings strong skills in communication and customer service. Mai has worked in guest relations at 4-star and diamond-rated hotels in both the UK and USA, gaining invaluable experience along the way. Mai knows how important the guest experience is and takes great pride in her attention to detail in every guest stay.
Mai loves to travel and explore new places, always seeking out unique experiences. She’s also a big fan of the outdoors, whether that’s climbing mountains, playing soccer, or hitting the pickleball court for some friendly competition.
Matt
Hospitality Pro
Matt has been working in hospitality for 35 years and is loving every moment!
He has worked in many high end entertainment spot in Toronto and he knows that the environment you spend time in matters. Matt is excited to be part of HSG and takes great pride in ensuring guest and client experiences always exceeds expectations.
Matt enjoys the city, living by the water and stays true to the belief that “life is good’.
Isabel Borges
Head Housekeeper
Isabel is a passionate self-starter who is dedicated to giving her best to every client. She has 30 years experience in commercial and residential cleaning services.
Her skills were fine-tuned with experience in a range of settings namely condominiums, apartments, houses, restaurants, food courts and office buildings. She has executed services in the Azores, USA and Canada. She loves being a mom and when she is not working, devotes spending quality time with her family. She is thrilled to be part of the HSG team and providing great experiences for all guests.
Carol Monteiro
Head Housekeeper
Carol holds a degree in Tourism Travel Operations from Seneca College.
Originally from Brazil. Carol has traveled several countries and chose Toronto as her new home after a language cultural exchange.
Carol has a passion for dogs, organizing things, reading books and traveling the world. Whenever she can, she plans a new trip or discovering a new place in the city. She takes great pride in her cleanings and takes extra time to make sure every home she cleans is perfect for guests.
