Toronto’s Best Short Term Rental and Airbnb Managers
The HSG Way
Host Services Group is your hospitality-first, short-term rental property management partner. We’re local experts who live and work where we manage, so our decisions reflect real Toronto-centric knowledge, not guesswork.
We pair boutique attention (think hands-on onboarding, quality cleans, proactive maintenance) with disciplined systems for pricing, messaging, and quality control, so owners maximize revenue on their property while guests enjoy a five-star experience. And because our incentives align — we only make money when you do — we stay relentlessly focused on results for our clients.
What Makes Us Different
We manage the full guest journey end-to-end — from premium listing creation and data-driven pricing to seamless self check-in, hotel-grade turnovers, and replenishment — so you never have to worry about the details.
Need your place furnished? Our onboarding team can design and fully outfit your place from scratch—furnishing plan, sourcing, installation, and every last essential, from the sofa to the cutlery. We also place executive, production, and relocation stays, unlocking higher-quality bookings beyond pure tourism demand.
And because our team is 100% Toronto-based, we bring deep knowledge of the city’s neighbourhoods, guest expectations, and market trends. That means you get local experts who are always nearby, ready to help, and committed to delivering both a smoother owner experience and a five-star guest stay.
The payoff: stronger occupancy, higher revenue, meticulous attention to detail and a smoother owner experience.
Meet the Team Behind Your 5-Star Guest Experience
Kevin Makra
Founder & Head of Hospitality
Kevin is a graduate from the University of Toronto with a Bachelor of Commerce degree. He has been an entrepreneur since graduating and written several books to help job seekers in Canada. He went on to form his own book publishing and online media company. The idea to help property owners manage their short-term rentals came to him after helping a friend who lives overseas rent out his place on Airbnb.
Brad Edelson
Co-Owner & Head of Operations
Brad graduated from Michigan State University with a degree in commercial business with a specialization in tourism. He has over 10 years of management experience in operations across a wide range of organizations. His passion has always been in entrepreneurship, along with travel and tourism. As a traveler Brad has over 200 stamps in his passport and truly understands the meaning of “home away from home”.
Riham Sitotaw
Director of Reservations and Compliance Officer
Riham is enthusiastic and dedicated to giving the best guest experience. Toronto has been her home for more than 10 years but she’s originally from Ethiopia and knows the challenges of moving to a new city. Riham is warm and friendly and works very hard to make sure everyone that crosses her path has a positive and memorable experience! Riham holds a degree in Psychology and health studies from University of Toronto. Riham’s background in psychology helps her understand people better and communicate easier. When Riham is not working, she enjoys running or attending Yoga and Pilate classes.
Riham holds a degree in Psychology and health studies from University of Toronto. Although she’s been in the hospitality industry for the past couple of years, her background in psychology helps her understand people better and communicate easier. When Riham is not working, she enjoys running or attending Yoga and Pilate classes.
Kevin Andrade
Director of Operations
Spending the better part of 10 years playing competitive soccer across Canada and USA, came with off seasons of working numerous property maintenance jobs. When time came to hang up his boots, he settled into a variety of operational roles in the Toronto area until an opportunity to reignite his passion for home repairs and working with his hands on a variety of operational projects with Host Services Group came along. Kevin oversees all operational projects, consistently ensuring the organization is running to its utmost potential and understanding that maintenance is a crucial factor in ensuring company success.
